Hi, I'm Andrew Hiser
I am a Senior IT Technical Analyst and Cloud Engineer specializing in Microsoft 365 architecture, AI agent development, and enterprise cloud automation. As a certified Azure Administrator and Azure AI Engineer, I leverage PowerShell, Python, and AI-driven solutions—including Microsoft Copilot and custom Azure AI agents—to optimize workflows and enhance service health. I focus on delivering secure, highly available cloud infrastructure and driving next-generation AI adoption.
Core Skills
Interests
Certifications
AI-103 - Microsoft Certified
Developing AI Apps and Agents on Azure
Demonstrates my expertise in designing, building, and deploying AI solutions and intelligent agents on Azure.
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AZ-104 - Microsoft Certified
Azure Administrator
Demonstrates my expertise in managing Azure resources, security, and governance.
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AI-900 - Microsoft Certified
Azure AI Fundamentals
Establishes my foundational knowledge of Azure AI services and solutions.
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AZ-900 - Microsoft Certified
Azure Fundamentals
Establishes my foundational knowledge of Azure cloud services and solutions.
View Credential →Key Projects
Microsoft 365 Migrations
Migrated organizations from legacy On-Premises systems to Microsoft 365, improving collaboration, security, and scalability.
Microsoft Copilot Implementation
Championed organizational change management for Microsoft 365 Copilot adoption. Enabled teams to harness AI-powered productivity tools, enhancing decision-making and reducing repetitive tasks.
Microsoft Stream Caption Translator
Built a Python-based caption translation tool leveraging Google Cloud Translate. Automated multilingual caption generation for Microsoft Stream videos, accelerating global content accessibility and reducing manual translation time.
Game Drop
Developed a desktop app for gamers to clip, compress, and share videos directly to Discord. Simplified content creation workflows, saving creators time and bandwidth while boosting community engagement.
View the app →Professional Experience
Senior IT Technical Analyst
- > Direct the adoption of AI-driven capabilities and next-generation automation within Microsoft 365 environments, serving as a technical lead for Microsoft Copilot integration and organizational AI readiness.
- > Design and implement governance models, lifecycle management processes, and information architecture for Exchange, SharePoint Online, Microsoft Teams, and OneDrive.
- > Oversee administration, performance optimization, and service health of enterprise cloud application suites to ensure high availability.
- > Identify process bottlenecks and deliver automation solutions by migrating legacy workflows into Power Automate and Power Platform.
- > Manage complex projects, establish technical documentation standards, and build comprehensive knowledge bases for system configurations.
Network Engineer II
- > Lead enterprise-level migrations (tenant-to-tenant and on-premises to cloud) using PowerShell scripting and native migration utilities to ensure data integrity.
- > Manage Identity and Access Management (IAM) by configuring identity directories (Entra ID) and implementing secure multi-factor authentication (MFA) protocols.
- > Establish support frameworks, standardized operational processes, and knowledge repositories to streamline incident resolution times across the enterprise.
- > Optimize network infrastructure for cloud connectivity, configuring VPNs, firewalls, and high-performance routing/switching equipment to ensure reliable access.
- > Direct technical scoping and infrastructure assessments to align software and hardware requirements with organizational scalability goals.
Cloud Engineer
- > Optimize cloud infrastructure solutions by implementing automation frameworks and configuring service health monitoring to ensure scalability, reliability, and 99.9% availability.
- > Drive operational efficiency through the deployment of auto-scaling policies, load-balancing techniques, and resource utilization strategies to reduce overhead.
- > Manage complex database and web environments (including RDS and WordPress) to resolve critical performance issues and maintain seamless service delivery.
- > Apply scripting and utility automation to simplify repetitive administrative tasks and maintain infrastructure-as-code.
IT Business Owner - SkyTime LLC.
- > Founded and operated a solo IT services business catering to residential clients and small businesses, managing all client relations and service delivery.
- > Provided full-lifecycle technical support, from diagnostic troubleshooting and physical computer/hardware repairs to software configurations.
- > Designed, deployed, and configured local servers, network equipment, and customized IT infrastructure for small business environments.
- > Implemented proactive system monitoring, updates, and maintenance schedules to ensure security, high uptime, and system reliability.