Hi, I'm Andrew Hiser
I am a Senior IT Technical Analyst and Cloud Engineer specializing in Microsoft 365 architecture, AI agent development, and enterprise cloud automation. As a certified Azure Administrator and Azure AI Engineer, I leverage PowerShell, Python, and AI-driven solutions, including Microsoft Copilot and custom Azure AI agents, to optimize workflows and enhance service health. I focus on delivering secure, highly available cloud infrastructure and driving next-generation AI adoption.
Core Skills
Interests
Certifications
GH-300 - GitHub Certified
GitHub Copilot
Validates proficiency in utilizing AI-driven code completion, prompt engineering, and integrating GitHub Copilot into development workflows.
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AI-103 - Microsoft Certified
Developing AI Apps and Agents on Azure
Demonstrates my expertise in designing, building, and deploying AI solutions and intelligent agents on Azure.
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AZ-104 - Microsoft Certified
Azure Administrator
Demonstrates my expertise in managing Azure resources, security, and governance.
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AI-900 - Microsoft Certified
Azure AI Fundamentals
Establishes my foundational knowledge of Azure AI services and solutions.
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AZ-900 - Microsoft Certified
Azure Fundamentals
Establishes my foundational knowledge of Azure cloud services and solutions.
View Credential →Key Projects
Game Drop
High-performance desktop tool for gamers to clip, compress using GPU acceleration and FFmpeg, and share videos directly to Discord without file size limits.
MS Learn to eBook
A handy utility that scrapes entire Microsoft Learn training paths using Python and compiles them into cleanly formatted eBooks for offline study on Kindle and e-readers.
Richmond Incidents
Geospatial emergency tracker proof-of-concept centralizing fragmented Richmond, VA public safety dispatch data onto an interactive, visual Leaflet map.
noBlink
Speed reader for Android designed to eliminate sub-vocalization and eye movement by isolating every word at its Optimal Recognition Point for rapid comprehension.
Professional Experience
Senior IT Technical Analyst
- Direct the adoption of AI-driven capabilities and next-generation automation within Microsoft 365 environments, serving as a technical lead for Microsoft Copilot integration and organizational AI readiness.
- Design and implement governance models, lifecycle management processes, and information architecture for Exchange, SharePoint Online, Microsoft Teams, and OneDrive.
- Oversee administration, performance optimization, and service health of enterprise cloud application suites to ensure high availability.
- Identify process bottlenecks and deliver automation solutions by migrating legacy workflows into Power Automate and Power Platform.
- Manage complex projects, establish technical documentation standards, and build comprehensive knowledge bases for system configurations.
Network Engineer II
- Collaborated on enterprise-level M365 migrations (tenant-to-tenant and on-premises to cloud) using PowerShell scripting and native migration utilities to ensure data integrity.
- Manage Identity and Access Management (IAM) by configuring identity directories (Entra ID) and implementing secure multi-factor authentication (MFA) protocols.
- Establish support frameworks, standardized operational processes, and knowledge repositories to streamline incident resolution times across the enterprise.
- Optimize network infrastructure for cloud connectivity, configuring VPNs, firewalls, and high-performance routing/switching equipment to ensure reliable access.
- Direct technical scoping and infrastructure assessments to align software and hardware requirements with organizational scalability goals.
Cloud Engineer
- Optimize cloud infrastructure solutions by implementing automation frameworks and configuring service health monitoring to ensure scalability, reliability, and 99.9% availability.
- Drive operational efficiency through the deployment of auto-scaling policies, load-balancing techniques, and resource utilization strategies to reduce overhead.
- Manage complex database and web environments (including RDS and WordPress) to resolve critical performance issues and maintain seamless service delivery.
- Apply scripting and utility automation to simplify repetitive administrative tasks and maintain infrastructure-as-code.
IT Business Owner - SkyTime LLC.
- Founded and operated a solo IT services business catering to residential clients and small businesses, managing all client relations and service delivery.
- Provided full-lifecycle technical support, from diagnostic troubleshooting and physical computer/hardware repairs to software configurations.
- Designed, deployed, and configured local servers, network equipment, and customized IT infrastructure for small business environments.
- Implemented proactive system monitoring, updates, and maintenance schedules to ensure security, high uptime, and system reliability.