About Me

Andrew Hiser

Hey, I'm Andrew—an IT enthusiast who took an unexpected detour from Criminal Justice to the world of technology. When I'm not immersed in work, you'll find me:

  • Exploring the latest technologies and Artificial Intelligence
  • Going on adventures with my family
  • Learning to code
  • Playing Guitar
  • Relaxing with some PC Gaming

Core skills: Microsoft 365 Administration, Root Cause Analysis, Project Management, Documentation and Reporting, PowerShell, Python, Azure Cloud, AI, CoPilot, SharePoint Online, Exchange Online.

Certifications

AI-900 - Microsoft Certified Azure AI Fundamentals

Establishes my foundational knowledge of Azure AI services and solutions.

AZ-104 - Microsoft Certified Azure Administrator

Demonstrates my expertise in managing Azure resources, security, and governance.

AZ-900 - Microsoft Certified Azure Fundamentals

Establishes my foundational knowledge of Azure cloud services and solutions.

Portfolio

Microsoft 365 Migrations

Successfully migrated organizations from On-Premises to the Microsoft 365 platform.

IT Hardware Inventory System

Developed an IT Hardware Inventory system for tracking Assets.

Microsoft Stream Caption Translator

Created a Python tool to translate Microsoft Stream video caption files.

Game Drop

A desktop application that makes it easy to clip, compress and share gaming videos directly to Discord Communities. Learn more and download →

SharePoint Online Migrations

Led large scale SharePoint Online migrations.

Microsoft Copilot Implementation

Led the implementation and adoption of AI and Microsoft Copilot.

Career

Senior IT Analyst

Collaborated with stakeholders at all levels of the business to provide innovative solutions.

Focused on automations, process improvements, and training initiatives.

Bridged the gap between technology implementation and business requirements, driving efficiency and growth.

Network Engineer

Collaborated with colleagues to develop the tier 2 networking team, collaborating on documentation, processes, and procedures.

Managed and configured networks across multiple locations (stores & warehouses), ensuring seamless connectivity and optimal performance.

Cloud Engineer (MSP Experience)

At an MSP (Managed Service Provider), I played a critical role in supporting clients' Amazon Web Services (AWS) environments.

Despite the intense learning curve, I quickly adapted and became proficient in AWS within a tight timeframe.

I was tasked with training the tier 1 team, sharing my knowledge and empowering them to handle AWS-related challenges effectively.

IT Business Owner

As the founder of Sky Time LLC, I successfully established and operated a small IT services business.

I consulted with residential clients and small businesses to address their IT needs, troubleshoot issues, and provide tailored solutions.

Leveraging my experience, I was able to enhance operational efficiency and ensure seamless technology experiences for clients.

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